During the months of February and March 2025, we invited all clients who had requested one or more of our services during 2024 to participate in a quality survey like the one we conducted in 2020.

First and foremost, we would like to thank the clients who participated for their valuable input. Their responses help us identify our strengths, but more importantly, they allow us to pinpoint the areas where we need to improve.

Overall, very positive results
The results are consistent with the 2020 survey, which we find noteworthy considering the significant increase in the number of clients over the past four years.

Among the most positive aspects:

• 93% of clients are very satisfied or satisfied with the quality of our services
  · 92% of clients are very satisfied or satisfied with the professionalism of the US Tax Consultants team
  · 86% of clients are very satisfied or satisfied with our company’s overall service
  · 84% of clients would recommend our professional services

Areas for improvement
Just as important—or even more so—are the areas where clients are calling for improvements in our services.

• 18% are not satisfied with the information provided during the preparation process
  · 18% are not satisfied with the response time in resolving inquiries
  · 18% are not satisfied with customer service
  · 16% are not satisfied with the initial information provided before hiring our services

Although the percentage of satisfied clients is significantly higher than those who are not, our goal is to increase our efforts to further reduce these issues and raise the percentage of satisfied clients even more.

Below is a table summarizing the survey results.

CUSTOMER SATISFACTION SURVEY 2024. March 2025 – 106 participating clients